Help that stays connected to the visit.

Support keeps request changes, safety boundaries, billing questions, communication logs, and family updates tied to the care record.

Support tickets

Families should never need to repeat visit context. Each ticket carries recipient, request, billing, and access details.

2 active

Ticket queue open

Backend messaging will persist this state. In the UI flow, support always stays tied to request, billing, and recipient context.

OpenTCK-1184

Avery added a new front-desk instruction for Eleanor’s building. MedEra support should attach it to MDR-1042 before assignment.

Before next visit

Waiting on billingTCK-1132

Family asked why final billing differed from the estimate. Support can reference completed hours and checkout notes.

Standard